Refund policy

Warranty Definitions

Product – Refers to any hardware manufactured for or by Radium PCs bearing the "Radium PCs" trademark, trade name, or logo that is purchased directly from Radium PCs.

Original Purchaser - any consumer that purchases and has possession of a Product directly from Radium PCs.

End User - the ultimate consumer of the Product and constitutes anyone who owns and uses a Radium PCs Product.

Date of Original Retail Purchase - the date the Original Purchaser bought the Product from Radium PCs.

Scope of Warranty

Radium PCs WARRANTS this Radium PCs hardware Product against defects in merchandise and workmanship for a period of 3 (THREE) Years from the Date of Original Retail Purchase, unless additional parts or labor warranties are purchased.

Our warranty covers all parts failures and factory defects but does not cover accidental user damage or normal day to day wear and tear.

Radium PCs warrants the original purchaser that any part of the hardware system, excluding software, documentation and similar terms will be free of defects of both workmanship and materials for the warranty period include with the purchase. (Starting from date of collection or delivery.

Coverage

Radium PCs warrants the original purchaser that any part of the Product, excluding software, documentation and other peripherals, will be free of defects of both workmanship and materials for the warranty period include with the purchase. The date of warranty coverage starts from the date of collection or delivery of the Product.

During the product's warranty period, Radium PCs will repair or replace defective hardware for defects specified and found in the Product. This will be done without any labor charge (free of charge) and cost of parts will also be provided free of charge during the warranty period. Parts may not be the same but will be equivalent or better parts.

Radium PCs shall, under no circumstances, be liable to provide warranty service for products that have been damaged by accident, abuse, misuse or misapplication, for example unauthorized overclocking. This also applies if the product has been modified without textual agreement from Radium PCs.

Any replacement parts will be warranted to be free of defects of workmanship and material for 3 months from time of replacement, or for the remainder of the warranty period of the Radium PCs Product it is replacing (whichever is longer).

What is covered:

Radium PCs covers all hardware issues during your warranty period. Lifetime support. Radium PCs do not charge a labor fee for repair and servicing work during the warranty period. Outside of the warranty period, fees will only be for parts or specially requested services.

What is not covered:

Accidental damage such as water spills, drops or physical breakage due to an accident. Data loss or recovery due to drive damage or failure is not covered. Your HDD or SSD however is covered by our warranty and will be replaced during the warranty period in the event of failure. Any 'mining' of electronic coins, including but not limited to Bitcoin, Ethereum, Doge Coin will result in the warranty being voided. Any overclocking or modification by you or an external technician will result in the voiding of the warranty.

Procedure

If a defect is found in a purchased Radium PCs Product, contact the Radium PCs service center through email (info@radiumpcs.com.au) or reach out via our social media. If the Radium PCs service center is contacted through telephone or email, Radium PCs will endeavor to provide guidance to diagnose or solve the problem.

If the problem cannot be resolved over the phone / mail, the User will be responsible to either carry in the Product to our Service Centre or to mail it in. Alternatively, a collection service can be opted for, and relevant charges will apply. Return shipping will be provided for free by Radium PCs. For such warranty claims, the following details are required - Name, Address, Contact Number and Warranty Serial Tag / dated sales receipt. Radium PCs will, at its option and to the extent permitted by law: (1) repair the Product (using new or refurbished replacement parts); (2) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or (3) issue a partial refund of the original purchase price of the Product, if for some reason, the Product cannot be repaired or replaced—provided you return it during the parts warranty period owned.

Radium PCs Limited Warranty Obligations

In the event that Radium PCs decides to refund (the value of) or replace the product, the term of this warranty shall expire as of the time of that refund or replacement. No Radium PCs agent or employee is authorized to make any modification, extension or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, Radium PC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO: LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF ACTUAL MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; DOWNTIME; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH Radium PCs PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON Radium PCS PRODUCTS.

Change of Mind

If you request a cancellation due to a change of mind after placing an order for a custom PC but before the system has been dispatched, a restocking and processing fee of 10% of the total order value will apply. This fee reflects costs already incurred, including component allocation, order processing, system planning, and administrative handling. Any remaining balance will be refunded to the original payment method.

Once a custom PC has entered the build or dispatch process, cancellation may not be possible. Where cancellation is approved, the 10% restocking fee will still apply. This clause applies only to custom-built PC systems and does not limit or override your rights under Australian Consumer Law or Radium PCs’ general change-of-mind policy outlined below.

Returns

We strongly recommend you:

-research system specifications
-watch official benchmarks of this hardware
-understand your personal requirements
-carefully preview any orders before adding them to your shopping cart and proceeding with your order.

If you are unsure about anything at all, please contact us with any questions you may have before purchasing:

Phone: 1300 935 884
Address: 207 Hyde Street, Yarraville VIC 3013
Email: info@radiumpcs.com.au

We are more than happy to help you throughout the process of choosing and buying your dream pc.
So please do not hesitate to ask any questions at all!

In the case of a change of mind return, we offer 30 days. Customers must email info@radiumpcs.com.au and receive approval for the return, prior to sending it. Sending it without receiving this approval may result in a delay in processing, or forfeiture of a portion or all of the refund amount.

Products must be in pristine, re-sellable condition including all manuals, cables, accessories, and packaging included with the product.