Track your order

Current lead times

Prebuilt PCs
5–8 business days
Custom PCs
10–15 business days

Accessories and parts dispatch in 1–3 business days, monitors in 3–5. Business days are Monday to Friday, excluding Victorian public holidays. Day 1 is the first business day after payment.

Upcoming days we're closed (not counted): Fri 25 Dec, Mon 28 Dec, Fri 1 Jan, Tue 26 Jan.

Delivery after dispatch

Business days, by Australia PostStandardExpress
VIC 1–3 1–2
NSW 2–5 1–4
ACT 2–5 1–4
SA 2–5 1–4
QLD 2–5 1–4
North QLD Postcodes 4700–4899 3–6 2–5
TAS 2–5 1–4
WA 4–7 3–6
NT 3–6 2–5

Times are for cities and major towns. Rural and remote areas can take an extra day or two. Every delivery needs a signature.

How your order is made

  1. Order received

    We confirm your order and payment, and allocate parts to your build. Your business-day count starts the next business day.

  2. In the build queue Most of the wait

    Builds go in the order they're placed, so your order spends most of its lead time here. It's normal not to hear from us at this stage.

  3. Build, test & pack 2–4 business days

    A builder assembles, tests and packs your PC. We email you when your build starts: around business day 4–6 for prebuilt PCs, 11–13 for custom PCs.

  4. Dispatched

    We email tracking as soon as it leaves us. It can take up to 24 hours to go live on Australia Post.

Good to know

Your order spends most of its lead time in the build queue, and we email once your build starts. Check this page for your latest dates in the meantime.

Builds go in order of purchase. Choose Radium Priority Service + Express ($199) at checkout to have yours built and delivered sooner.

If a part is delayed or your order needs more time, the new date shows on this page, with a note from our team.

Email updates@radiumpcs.com.au before your build starts. Cancelling a custom PC before dispatch has a 10% restocking fee, and once the build starts it may not be possible.

In your order confirmation email, and under Orders in your account.

Dates count from when your payment clears, and an order with several items follows its slowest one.

It's still being looked after. Email updates@radiumpcs.com.au with your order number for an update.

We email it when your order ships, and it shows on this page. It can take up to 24 hours to go live on Australia Post.

Yes, every order needs a signature. If no one is home, Australia Post takes it to your nearest post office.

We cover the repair or replacement and any shipping. Email support@radiumpcs.com.au with your order number.

Yes, from 207 Hyde St, Yarraville. Place your order online first.

Email info@radiumpcs.com.au before you order and we'll do our best to meet it.

Your payment hasn't cleared yet. Your dates start once it does.

Contact

Phone 1300 935 884
Hours Mon–Fri, 9:30 am – 5:30 pm
Order updates updates@radiumpcs.com.au
After-sale support support@radiumpcs.com.au
Workshop 207 Hyde St, Yarraville VIC 3013

Include your order number and we'll answer faster.