FAQ

Please refer to our Contact Page where full details containing our number, email and contact form are located.

A long time ago we were in the same position, so we understand the complexity and range of PCs out there can be overwhelming.

The best way to start is to message our Facebook page (Chat Button), give us a call (1300 935 884) or come down to our store at 207 Hyde St, Yarraville, Vic.

We'll figure out your needs and give guidance and advice to find the best matched PC for you.

All our gaming PCs come pre-installed with your choice of either Windows 11 or no OS, which are activated and ready to use straight out of the box. 

No need for additional installation or activation - simply plug in your PC and you're set to start gaming.

Our ABN is 55 644 890 013

We are proud to use Australia Post for all our deliveries, including Australia Post Express Shipping for all express orders.

AND ITS FREE AUSTRALIA WIDE!

Yes, but you need to place your order online prior to collection. To maintain a streamlined and efficient process.

Depending on the product you have purchased, and subsequently its complexity. Building, testing and quality checks will vary. Handling time is generally 1 to 7 Days. The estimated timeframes can extend up to 3 weeks during the busy periods. 

When it comes to our timeframes, Radium PCs prioritizes the highest quality of testing and quality control above all else.

Delivery will be organized via Australia Post when your product is ready. Once delivery is coordinated you will be notified via email of the tracking details.

Here are the approximate delivery time frames:

Australia Post Standard Shipping (Free) - 1 to 7 days.

Australia Post Express Shipping ($50)- 1 to 4 days.

If you're concerned about delivery and handling timeframes or have an important deadline, please do not hesitate to contact us at info@radiumpcs.com.au and we will try our best to accommodate.

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal and Hello Clever

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

Radium PCs WARRANTS this Radium PCs hardware Product against defects in merchandise and workmanship for a period of 3 (THREE) Years from the Date of Original Retail Purchase

You can reach our customer service team by emailing info@radiumpcs.com.au or by calling our number at1300 935 884.

Our business hours are Mon - Fri from 9:30 am to 7 pm

Sat - Sun from 12pm to 4pm AEST

Yes, we do have a physical address. Our headquarters is located at 207 Hyde St, Yarraville VIC 3013.