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FAQs

HAVING ISSUES? TRY THE BELOW FIRST

My PC won’t turn on. What should I do?

 - First, check that all cables are securely connected to both the PC and the power outlet
 - Make sure the power switch on the back of the power supply is in the "On" position
 - If you see any lights or hear fans, but no display, try reseating the RAM and GPU or checking if the monitor is properly connected.
If none of this works, please submit a ticket with details about the issue, and one of our support team members will assist you.

My game is stuttering or crashing. How can I fix this?

 - This issue is often related to outdated drivers or software. First, ensure that your GPU drivers and Windows are up to date.
 - You can also try lowering the in-game graphics settings to see if it improves performance.
 - Make sure your PC has adequate cooling and that no programs are running in the background that might be consuming resources.
If the issue persists, submit a ticket with details about your system and the specific game, and we’ll guide you further.

How do I update my drivers?

 - For NVIDIA or AMD graphics cards, you can update drivers through the GeForce Experience (for NVIDIA) or AMD Radeon Software.
 - For motherboard, network, or audio drivers, visit the manufacturer's website (e.g., ASUS, Gigabyte, MSI) and search for your specific motherboard model.
 - If you're unsure which drivers to update, feel free to contact us, and we’ll help you find the right ones.

What should I do if my PC is overheating?

 - Overheating can occur if there is dust buildup or inadequate airflow. Make sure the fans are working properly, and clean out any dust inside the case using compressed air.
 - Also, check your PC’s placement to ensure it’s not in a confined space where heat can’t escape.
 - If the problem continues, you may need to reapply thermal paste to the CPU or adjust your fan curves. Feel free to submit a ticket if you need further guidance.

My PC is running slower than usual. What can I do to fix this?

 - A slow PC can be caused by several factors, such as too many background programs, insufficient RAM, or even malware.
 - Start by checking for any unnecessary programs running in the background using the Task Manager.
 - Make sure you have enough free storage on your SSD, as running out of space can slow things down.
 - Run a virus scan to rule out malware. If the issue persists, feel free to submit a support ticket with details about your system’s performance.

I installed new hardware, and now my PC won't boot. What can I try?
 

 - Start by double-checking all internal connections (especially power cables to the GPU, CPU, and motherboard).
 - Make sure the new hardware is compatible with your system, including checking power supply requirements.
 - If the PC still doesn’t boot, try reseating the new component or reverting to the previous configuration to see if the issue resolves.
 - If you’re still having trouble, send us a support ticket with the details of the new hardware, and we’ll help you troubleshoot.

How can I check if my hardware is functioning properly?

 - You can run hardware diagnostic tools to check the health of your components. For instance, use MemTest86 for RAM, CrystalDiskInfo for storage drives, and HWMonitor for CPU and GPU temperatures.
 - Most motherboards also have built-in diagnostics available in the BIOS.
 - If you’re still unsure, send us the diagnostic results through a support ticket, and we’ll help you identify any issues.

I’m getting random crashes or blue screens (BSOD). What should I do?

 - Blue screens can be caused by hardware failures, driver issues, or corrupt system files.
 - First, check if your drivers and Windows are up to date.
 - Use Windows Memory Diagnostic to test your RAM and CHKDSK to scan your hard drive for errors.
 - If you’re still experiencing crashes, submit a ticket with the error code shown on the blue screen (e.g., “IRQL_NOT_LESS_OR_EQUAL”) for more specific troubleshooting.

Warranty & Returns Information

Radium PCs 36-Month Warranty Coverage

At Radium PCs, we provide a 36-month warranty on all hardware, starting from the date of your purchase. This warranty covers parts failures and factory defects, ensuring that your system is protected against any manufacturer issues.

What’s Covered:
 - Hardware failures or defects within the first 36 months.
 - Repairs or replacements for faulty parts at no additional cost.
 - Labor fees for hardware repairs are completely covered during the warranty period.

What’s Not Covered

While our warranty is comprehensive, certain situations fall outside its scope:

 - Accidental Damage: Physical damage caused by mishandling or accidents.
 - Normal Wear & Tear: Gradual deterioration of components due to regular use.
 - Unauthorized Overclocking or Modifications: Any hardware modifications or overclocking not approved by Radium PCs.
 - Crypto Mining Damage: Any damage caused by cryptocurrency mining activities.
 - Data Recovery: We replace faulty hard drives or SSDs, but recovering any lost data is not included in the warranty.

Radium PCs 36-Month Warranty Coverage

If you encounter an issue during the warranty period, getting help is easy. Reach out to us via email, phone, or through our social media channels.

 - During the warranty, you are responsible for sending or bringing the product to us, but we will cover return shipping costs after the repair.
 - You can visit our store, call, or message us during our business hours:
        Monday to Friday: 9:30 am – 7:00 pm
        Weekends: 12:00 pm – 4:00 pm
 Beyond the warranty period, we offer lifetime support for all your technical needs, ensuring you can always rely on Radium PCs for assistance.

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